One of the things I most enjoy doing is provide training for healthcare professionals.
I’ve been doing this since 2012. Over these almost 10 years, the content and the way I teach have undergone several changes, but during the pandemic I carried out a total restructuring to what seemed to me to be what the trainees needed most:
. have some space for them,
. feel heard,
. be able to learn about aspects of communication that are useful to them,
. to talk about emotions
. and define horizons of possibilities.
I had incredible trainees who, even during a pandemic, did not give up investing in their development and learning.
I had trainees coming straight from hospital benches to my classes and staying until the end (several hours!), attentive, motivated and participating. My admiration and gratitude for them has multiplied!
I don’t say this to boast about my teaching qualities. I want, instead, to illustrate the impact of, whatever our intervention, focusing on the concrete needs and challenges that the people we work with or serve face.
When they understand that they don’t have to overcome everything alone and that there are specific tools they can use, they are renewed in hope, enthusiasm, and possibility.
Some trainees expressed that they would like to have access to this type of coaching in the organizations they work in to support them in better managing conflict situations and fatigue.
And I thought: “Challenge accepted”!
In recent months, I have focused on scientific articles, books and selecting appropriate tools for the problems that have been reported to me and created an intervention that addresses the most frequently mentioned ones:
. conflict management, uncertainty and emotions,
. difficult conversations,
. communication in teams,
. active listening and empathy.
I don’t applaude healthcare professionals from my window, but I genuinely celebrate them in my trainings and in the sessions and interactions I have with many of them.
And I will make this intervention available at the beginning of 2022.
It’s a contribution. I know it’s not enough, and it doesn’t solve everything. But if we can bring 10% more lightness, compassion and kindness into some of their lives, it will be worth it.
To the more than 900 trainees who, to date, have attended my training sessions, I have had the opportunity to thank them for what they taught me.
To the other professionals who work in healthcare (so many who are friends, acquaintances or were colleagues), my admiration and gratitude for the way they dedicate themselves to the mission of taking care of us all.
All I can do is help support them to take care of themselves a little better (also). 🧡